If you need to change the size of the product after receiving it, you are welcome to apply to the customer service team within 7 days after receiving the product. However, since both pre-order items and customized items offer customized options, they are considered [customized items] and do not accept returns. In addition, we only accept returns and exchanges for products with obvious defects or errors. Please refer to the Return and Exchange Policy for details.

Customers who wish to return or exchange products should first contact us through customer service to provide the return details, and then return the product to 7-11 within 7 days of delivery using the designated packaging and together with the completed return or exchange card.

If you need to return or exchange goods, please keep the goods, tags, and packaging intact, and do not leave any traces of use or smell; we will not accept any returns of incomplete orders. Returned goods must be kept intact and clean, regardless of factors that affect secondary sales during the trial or return transportation process; we will not accept any returns of incomplete orders.

After receiving the goods, if you have any concerns about the quality (including but not limited to size discrepancy, defects, damage, etc.), please contact us through customer service within 7 days from the date of receipt of the goods. We will arrange for someone to pick up the goods for you.

This brand strictly follows the internationally accepted ISO 2859-1 (AQL sampling inspection standard) for product quality control:

Meet the defective standards for return

• The fabric is obviously damaged, snagged, has holes or stains (diameter larger than 3mm)
• The size is obviously different from the size provided on the official website (outside the allowable error range of ±3cm)
• Zippers, buttons, or seams are obviously loose or defective
• Strong odor or obvious residual chemical smell
  
  

The defect does not meet the return scope, but you are welcome to contact us through customer service , so that we have the opportunity to provide you with a more satisfactory shopping experience.

• Tiny thread ends
• Minor, non-obvious color spots or yarn defects
• The size is within the allowable error range (within ±3cm)

This brand strictly controls to ensure that it meets the above international standards before shipment. If there is any discrepancy, customers can apply for return or exchange according to this specification.