• Pre-order items and custom items both offer customization options, so they are considered [Customized Product Categories] and are not subject to returns or exchanges.
  
  
  
• Once the order is paid, it is confirmed and cannot be changed or cancelled at will.
  
  
  
• To protect your rights, please record the unpacking process to ensure that the responsibility for any order problems can be attributed.
  
  
  
• If the product is missing or defective, please contact customer service within 24 hours after delivery. No requests will be accepted after this time.
  
  
  
• Product sizes are measured manually, so it is normal if there is a difference of ±3cm from the actual product.
  
  
  
• Since everyone's body size is different, the size recommended by customer service is for reference only and cannot be used as a reason for returning or exchanging goods without paying the shipping fee.
  
  
  
• Only one exchange (size/color) per item is allowed.
  
  
  

Return and Exchange Policy Details

• The seven-day appreciation period is not a trial period. If the product is not damaged or defective, no returns or exchanges will be provided.
  
  
  
• Customers who wish to return or exchange goods should contact customer service for the return or exchange details before sending them out. After customer service notifies you of the receipt, please confirm the return or exchange details with customer service within three days. If you are unable to confirm the return or exchange details due to a failure to contact us and the return or exchange exceeds the 7-day appreciation period, no return or exchange will be accepted.
  
  
  
• Customers who choose [Combined Orders] agree that the order will be deemed [shipped] 7 days after it is placed, and the appreciation period will start 7 days after the order is placed. Therefore, if the goods shipped in the combined order need to be returned or exchanged, the application should be made within 14 days after the order is placed.
  
  
  
• No returns or exchanges are available for lucky bags and special price items.
  
  
  
• Due to the different resolutions of computers/mobile phones, color difference is normal and we do not accept returns for this reason.
  
  
  
• We do not provide reasons for returns due to personal factors (preferences, aesthetics, color difference, etc.).
  
  
  
• If you need to return or exchange products, please keep the product, tag, and packaging intact, and do not leave any signs of use or odor. We will not accept returns for any incomplete orders.
  
  
  
• The returned goods should be kept intact and clean, and there will be no factors that affect the secondary sale during the trial or return transportation process. ; No returns will be accepted for incomplete orders.
  
  
  
• Please send back the invoice when returning or exchanging goods. If it is lost, it cannot be processed.
  
  
  
• If the order amount does not reach the activity threshold due to returns or exchanges, the consumer shall bear the order difference.
  
  
  
• Please return or exchange merchandise within seven days of delivery and provide the order number; returns beyond seven days will not be accepted.

Refund Policy

• Online credit card payment: The refund will be completed within five to ten working days after receiving the return order.
  
  
  
• Remittance: The refund will be completed to the original remittance account within five to ten working days after receiving the return order. If there is a handling fee, it will be deducted from the refund amount.

Return and Exchange Receipt Information

• Returns and exchanges are only accepted from [7-11 store to store], please contact the backend customer service to obtain the recipient information .
  
  
  
• Please return the product within 7 days after receiving it. .
  
  
  
• Please use the included pink plastic bag for packaging and mailing, and make sure the following information is included in the package: .
  
  
  
• Completely fill in the return card (if the return card is lost due to failure to fill in the card, we will not be responsible) .
  
  
  
• For returns or exchanges, please be sure to send a screenshot/photo of the completed return card to customer service.
  
  
  
• Please make sure the product, tag and packaging are intact. .
  
  
  
• Please do not leave any traces or smells of use; no returns will be accepted for any incomplete orders.